Logistics, it seems like a simple single word but it contains many aspects - warehousing (storage), location, packaging, labeling, invoicing, delivery, acceptance, tracking, reporting et al.
It's definitely a burden for small-medium-businesses. But in Taiwan, SMBs can rely on 7-elevens, or precisely Wisdom Distribution Service Corporation (大智通文化行銷).
Online merchants can store their goods in WDS's warehouse, and they will be distributed to 7-11s all over Taiwan. Its distribution service benefits not only B2C stores but also C2C sellers.
Let's say while confirming a transaction on Rakuten Ichiba, the buyer has specified a 7-11 outlet (for example outlet B) for collection. Seller will then print the packaging slip online or via the ibon kiosk and handover the item to 7-11 in his area (outlet A). WDS will deliver the item from outlet A to outlet B and the item is ready to be picked up and paid by the buyer.
This helps minimize the fraud and risk of pay first and collect / receive later.
Besides shop-to-shop distribution, President Chain Store Corp has another service catered for home (to-C) delivery - tcat (黑猫宅急便).
Tcat offers cool delivery services - normal temperature, low-temperature (3°C) and frozen (-18°C), that means you are able to ship stuffs like pudding, seafood or even breast milk and reach within 24 hours!
Their impressive service level including you can send your order as late as 8pm, ship on Saturdays and their coverage is 99% of the population.
Well, do you have that kind of logistics service in your country?
This is part of the 7-11 Taiwan - Super store on the cloud series.
7-11 Taiwan - Part 2: Logistics
Friday, December 3, 2010
Labels:
7-11,
convenient store,
logistics,
taiwan