However, it seems like many don't receive the vouchers via post. Proof: their Facebook page.
The complaints are mounting and people are being suspicious whether the group-buying service is fulfilling the order. An email exchange with their person-in-charge reveals the following as part of their response:
Since we have started two months ago, we have seen a disturbing number of vouchers gone missing through the post. The unreliability of the post office has in fact hindered our reputation, hence why we are taking a stronger stance with our partners and asking them to consider moving away from hard copy vouchers, and looking to secure deals which we can send through eVouchers.
Is it right to shift the entire blame to the post personnel? I will leave it up to you here. Though it is not impossible if the mails are unregistered ones with branded envelopes (postmen might "know" those contain vouchers). Furthermore, postmen in Malaysia are earning bare-bone salary.
But, I am not suggesting that the post personnel are to blamed for the mass-disappearance of mails. In fact, the claim is quite extraordinary and we can't just listen to one side of the story.
Perhaps, the "lost" of mails can be minimized by not using branded envelopes, or even better posting using registered mail. It is really crucial for the vouchers to reach the customers, when customer's trust is on the line.
We talk about retailers having repeating customers, the same applies to the group-buying service provider too.
How about you? Have you experienced similar problems in your country?
