PayPal seller self-protection, or customer satisfaction?

If you are an online merchant and receiving payment via PayPal, what should you do after receiving this email from PayPal?



It's a notification email saying that payment has been received from buyer. For an ordinary merchant, it's well, payment received and all set to ship the items.

In this case, this merchant has shipped the items without much hesitation, as clothings apparently carry a lower fraud risk.

However, the merchant has received another email from PayPal a few hours later. This time, it's about a case being raised on the said transaction and the related funds have been placed on a temporary hold.

At first thought, this sounds like a fraudulent transaction as the buyer has possibly cancelled the payment. So, this merchant has called the buyer to clarify but the buyer has denied reversing the payment.

Is postal service in Malaysia really that unreliable?

There is an online group-buying site being launched in Malaysia a few months ago, which has quickly became popular among local consumers - thanks to the heavily discounted retail vouchers being offered.

However, it seems like many don't receive the vouchers via post. Proof: their Facebook page.

The complaints are mounting and people are being suspicious whether the group-buying service is fulfilling the order. An email exchange with their person-in-charge reveals the following as part of their response:

E-commerce = Delivering Happiness

Just finished reading "Delivering Happiness" by Tony Hsieh (CEO of Zappos.com - the world's most successful shoes etailer), ok, or more accurately, the world's top service company just happened to sell shoes online as a start. :)

It's an Entertaining Read, and it makes you reflect on your life. It got me thinking about my 3P - Pleasure, Passion, and the ultimate Higher Purpose, in search for my sustained happiness.
If there's only one book you are going to read this year, let this be the one. After all, no matter what path we were pursuing, isn't it supposedly lead us and people we love to Happiness? If not, why bother?