PayPal seller self-protection, or customer satisfaction?

If you are an online merchant and receiving payment via PayPal, what should you do after receiving this email from PayPal?



It's a notification email saying that payment has been received from buyer. For an ordinary merchant, it's well, payment received and all set to ship the items.

In this case, this merchant has shipped the items without much hesitation, as clothings apparently carry a lower fraud risk.

However, the merchant has received another email from PayPal a few hours later. This time, it's about a case being raised on the said transaction and the related funds have been placed on a temporary hold.

At first thought, this sounds like a fraudulent transaction as the buyer has possibly cancelled the payment. So, this merchant has called the buyer to clarify but the buyer has denied reversing the payment.

7-11 Taiwan - Part 3: Payment

President Chain Store Corporation has storefronts and logistics well covered, but payment is arguably the only piece of puzzle that still has some room for improvement.



icash is a prepaid card issued by 7-11 in Taiwan, sort of like pocket money used for micro-payment mainly in 7-11. It has a point accumulation system and benefits like cash rebate to promote spending.

icash has reached an important milestone this year after launching a co-branded "iu card" (icash悠遊卡). Important in the sense as this contactless card is not only limited to 7-11s, but it can be used for public transportations and selected stores like Starbucks, Sogo, Muji etc.

However, you cannot use icash to pay online yet, with the exception of their own online store - 7net. Obviously, this is the missing puzzle and something for President Chain Store Corp to work on.

Facebook-MOL Love Relationship

MOL, arguably the largest online payment provider in Southeast Asia is certainly making headlines recently. The Malaysian based company has acquired the declining Friendster by the end of 2009 but many have questioned the decision back then.

"Why on earth the acquisition is worth $100 million?"

There isn't any clear strategy being announced (until today) and we can't argue on why people are being skeptical.

That is, until the announcement of Facebook-MOL love relationship this month, in July 2010.

"A few years ago, Ganesh (the CEO of MOL) can't get response from Facebook but today they email him!" - quoted here.